De Vere Wokefield Estate
De Vere Wokefield Estate set in 250 acres of rural Berkshire parkland is home to a historic Mansion House filled with traditional features and the contemporary Wokefield Place that offers state of the art facilities. It has 376 bedrooms and suites, 39 meeting rooms with large event space and a high tech dedicated conference building, an 18-hole PGA approved championship golf course and leisure club. Benedict's Bar, The 1560 Restaurant, The View Restaurant and our Summerhouse are some of our amazing food and beverage options at Wokefield Estate: there really is something for everyone.
Your commute: just outside Reading, we're 10 minutes from J11 of the M4, with fast and direct trains from London Paddington to Reading Train station.
At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Senior Guest Relations Manager
Ready to take the next step in your guest relations career?
Join De Vere Wokefield Estate in Mortimer as a Senior Guest Relations Manager, where you’ll play a key role in shaping the guest experience while supporting and leading a small team.
In this role, you’ll act as a senior host within the hotel, building strong relationships with guests and ensuring every stay is memorable. Alongside this, you’ll oversee the day-to-day running of the Guest Relations function, managing and supporting two Guest Relations Managers and working closely with the Rooms Division Director.
You’ll also take ownership of guest feedback and reputation, using insight to drive improvements and help enhance the hotel’s TrustYou score. This is a full-time role working a mixture of early, late and weekend shifts in line with business needs.
What you’ll be doing:
• Act as a visible and welcoming presence within the hotel
• Support and guide the Guest Relations team in delivering exceptional service
• Build strong relationships with guests and handle feedback and escalations
• Monitor reviews and feedback, identifying trends and opportunities to improve
• Work closely with other departments to enhance the overall guest journey
What we’re looking for:
• Experience in guest relations or front office, ideally at a supervisory level
• A natural host with strong interpersonal skills
• Confidence supporting or leading a small team
• A proactive approach and passion for delivering great guest experiences
If you’re ready to step into a more senior role and make a real impact on the guest experience, we’d love to hear from you.
Benefits:
The Pay & Benefits:
At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Senior Guest Relations Manager.
- £35,000 per year
- Free meals on duty in our colleague dining facilities
- Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
- We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
- Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
- As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
- Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
- 31 days holiday each year (increasing annually up to 33 days)
- Venue closure over the Christmas period allowing you time off to enjoy the festive season
- Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
- Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
- Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
- Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.
