As a Linen Porter you work within the “heart of the house” bring your personality and flair to provide a warm, always welcome friendly service to our guests. The guest journey is paramount, so you'll know how to deliver a fantastic experience for our guests, time and time again achieving Grand standards.

This is a Part Time role covering 24 hours a week over 3 days. Average shift pattern: 09:00 - 17:30 / 10:00 - 18:30

Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends

What the role will involve

• Ensure linen deliveries are dispatched to the correct department, checked, counted and clarified against delivery notes
• To inform Management of any discrepancies or soiled items on daily delivery ASAP
• To manage the daily dry-cleaning documentation for both staff & guest
• Manage the linen store rooms – ensuring rotation of stock, presentation standards of linen storage, ensuring storage is compliant with H&S
• Ensure all floors on your section are kept free of soiled linen at all times
• Work alongside the rest of the housekeeping department to make sure all guest requests are met e.g. extra beds, cots etc.
• To complete an end of shift floor-walk round the resort ensuring all corridors are linen & trolley free. Store rooms left tidy, all fire exits are free from linen, extra beds & cots
• To work productively taking ownership of time management to ensure completion for cleaning of all areas
• Comply with, and champion, all health and safety regulations
• Contribute to creating a warm and welcoming environment for our guests and colleagues

What you will bring to the role

• Team player, energised by physical, active work
• Strong organisational and time management skills
• Strong communication skills
• Previous experience is not essential, but must be willing to learn and apply oneself to the role

 

 

Benefits:

Pay & Benefits

At the Grand Hotel Birmingham make every effort to reward and recognise the loyalty and hard work you provide by offering the following;

• £12.83 per hour
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Inclusive multifaith prayer room accessible any time for all team members
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• Career development opportunities – including access to nationally recognised, funded apprenticeship programmes
• 28 days holiday each year (increasing annually up to 33 days) - pro rata.
• Venue closure over the Christmas period allowing you time off to enjoy the festive season