The Grand Hotel Birmingham
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
Bar Team Leader - Madeleine
Madeleine is a slice of Parisian chic in Birmingham.
An Award-Winning Best Hotel Bar in Birmingham 2024/2025.
A desirable hotel cocktail bar with flair, elegance and style.
As a Bar Team Leader you will bring your personality and skill to provide a warm, friendly and generous style of service to our guests. Grand hospitality is paramount, so you will know how to deliver fantastic experiences for our guests, time and time again.
What you will do
• Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
• Create and serve drinks as per our drinks list and bespoke guest requests and preferences
• Learn and follow all drinks specifications for a consistent guest experience
• To be knowledgeable on the menus, being able to provide impressively detailed answers to any questions, and make recommendations
• To follow all steps of service, ensuring your focus remains guest-centric
• To build a rapport with all guests in assigned section, and use this to maximise sales opportunities
Ideal candidate
• Previous bar experience, in high volume or high end venues, making modern and classic cocktails
• Highly customer-service oriented and passionate about great food and beverage
• Warm and genuine nature, someone who can make people feel welcome, at ease and want to return
• To be able to confidently, clearly and politely engage with our guests
• Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through evenings, weekdays and weekends
Benefits:
• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided
