De Vere Holborn Bars
If you fancy working in conference and hospitality in the centre of London, then look no further than De Vere Holborn Bars at Chancery Lane. As a central business and conference location, De Vere Holborn Bars has 40 meeting rooms hosting a variety of events and conferences, with no two days ever the same. We know how to make any event a success, and we are looking for dedicated team members to help us deliver it.
Conference and Events Waiter/ess
What is the main purpose of the role?
Working within the C&E department in all areas of Food & Beverage, you will be part of a team delivering a high quality service to our customers, welcoming all of our conference and business clients in a polite and friendly manner. You will ensure that all function rooms are set up to ensure compliance of brand standards
You will provide great customer service at the best possible cost within Group guidelines and satisfying legal requirements. Through your professional attitude and strong knowledge of our products, you will ensure that you give full co-operation to any customer requiring attention and upsell at every opportunity.
You will be on hand to deal with guest queries and complaints and take the appropriate action to achieve total guest satisfaction whilst ensuring that you communicate any problems to senior management.
The Ideal Candidate
To be successful in this role, it is essential that you enjoy working and dealing with the public and being part of a team. You should be a confident communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.
Ideally you will have had previous experience within a similar type of environment where delivering great customer service was key.
A competitive salary
- Holidays calculated pro rata
- Hotel based incentive schemes
- Voluntary benefits including discounts on some travel, leisure time activities, health, retail and motoring
- Discounted accommodation within the group with colleague rates at our other hotels
- Long service awards which increase with service
- Excellent training and development opportunities within both the hotel and the company
- Financial rewards for delivering sensational service
- Free meals on duty
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